Technical Support
Dakim is happy to assist with any questions you may have regarding the Dakim BrainFitness System or Dakim BrainFitness software. Telephone support from Dakim's friendly technical support staff is available:
Monday-Friday 7:00am-6:00pm PST
Phone: (800) 853-7289
Alternatively, Dakim Support can be reached via email at support@dakim.com.
Dakim Technical Support may tell you to go to copilot.com in order to receive help. If they do so, click this link to go to copilot.com.
Software Requirements
Dakim BrainFitness Software Requirements:
Operations Systems: PC requires Windows XP or later and Mac requires version 10.5 or later
Network: High-Speed Internet Access
Processor: at least 2.0 GHz
RAM: at least 1GB
Hard Disk Space: at least 12GB free space
Resolution: At least 1024 wide and at least 768 tall
Additional Requirements: The software also requires a DVD drive able to read dual layer DVD media for installation
Manuals and Checklists
Click a document link to download:
Dakim’s Software Guarantee
Dakim is committed to your satisfaction as a customer and offers a 30-day, money-back satisfaction guarantee.
If for any reason you are not satisfied with the software:
• If you purchased it from a retailer (software reseller), you may return it to the selling retailer within 30 days of the date of purchase for a full refund of the amount you paid.
• If you purchased directly from Dakim, you may return it to Dakim within 30 days of the date of purchase for a full refund of the amount you paid Dakim, minus any shipping charges listed on your receipt.
NOTE: To qualify for a refund, returns must include the original box and all the contents, including the blue card with the serial number.
Open Source Software
In accordance with the General Public License (GPL) version 2, Dakim is pleased to provide the source code for all GPL software that ships on Dakim BrainFitness devices. Since Dakim uses Ubuntu Linux on the Dakim BrainFitness devices you may download all open-source software Dakim uses from www.ubuntu.com. Additionally, if you would like a set of 4 DVDs containing the source code to the GPL software Dakim uses, you may send a written request to:
Source Code Request Dakim, Inc.
2121 Cloverfield Blvd.
Suite 205
Santa Monica, CA 90404
You will be charged a fee of $15 US per DVD for reproduction and shipping and handling costs, as allowed by the GPL version 2. Make sure that you include a bank-certified check for $60 in US Dollars. If the DVDs are being shipped to a California address, Dakim must charge 8.25% sales tax, for a total of $64.95.
To date, Dakim has not modified the open source software used on the Dakim BrainFitness System. If Dakim modifies any open source software used on the Dakim BrainFitness System, we will post a notice to that effect here. Any changes will be available on DVDs by written request, sent to us at the address listed above.
Feedback
We would like to give you the best service and support possible. If you have any suggestions to improve our support service or improve the Dakim BrainFitness System, please e-mail your comments and suggestions to: info@dakim.com.
