Learn more about Brain Fitness
Have a Question
Testimonials
| Home User | Senior Living Provider |
Home Users Support
Customer Service FAQ
Q-1: How do I purchase a Dakim BrainFitness ?
A: You can purchase an Dakim BrainFitness by calling our toll-free number at 800-856-5502 or by sending us an e-mail to purchase@dakim.com.
Q-2: What kind of service and support does Dakim offer home users?
A: Our technical support staff is available to assist you by phone or by e-mail. Our Dakim BrainFitness units continuously and automatically self-diagnose their hardware, operating system, the Dakim BrainFitness application and all the digital elements of the exercises. Minor problems are repaired remotely via the Internet, but if a unit can't be repaired remotely, simply notify Dakim, and a replacement unit is sent out. Everything is under warranty for up to three years. And best of all, Dakim BrainFitness units will always be up-to-date, because most nights, Dakim downloads brand-new exciting, challenging exercises!
Q-3: How much user or caregiver training is needed to use the Dakim BrainFitness system?
A: Caregivers and users only need only a few minutes of training, because Dakim has engineered the system to require little or no caregiver involvement in user sessions. With NuroLogic™ Technology, most users can start sessions and use Dakim BrainFitness without intervention or assistance from caregivers. The main role of caregivers is to encourage residents to use Dakim BrainFitness consistently.
Q-4: How do I purchase additional headphones for our users?
A: You can purchase additional headphones by calling our toll-free number at 800-856-5502 or sending us an e-mail to purchase@dakim.com.
Q-5: Are there any headphones available for users with hearing aids that have the t-switch for use with inductive devices?
A: Yes, we offer several varieties of headphones for users with hearing aids, including headphones with inductive output only or with one side inductive and the other audio. You specify which side is for inductive and which side is for audio output. To purchase additional headphones call our toll free number at 800.856.5502 or send an e-mail to purchase@dakim.com.
Q-6: Can I purchase cables for connecting the Dakim BrainFitness to a projector or large screen TV through Dakim?
A: Yes, we offer several cables to connect your Dakim BrainFitness to a projector or large screen TV. To purchase cables to connect your Dakim BrainFitness to a projector or large screen TV, call our toll free number at 800-856-5502 or send an e-mail to purchase@dakim.com.
Q-7: Can additional external speakers be purchased for the Dakim BrainFitness ? For group situations the Dakim BrainFitness built-in speakers are not loud enough.
A: Yes, you can purchase additional external speakers for the Dakim BrainFitness by calling our toll free number at 800-856-5502 or send an e-mail to purchase@dakim.com.
| Dakim®, Dakim BrainFitness™, Dakim® BrainFitness System™, Use It or Lose It®, SeniorCentric™, NuroLogic™ and BrainFitness for Seniors For Life™, Keeping Minds Active™ are trademarks of Dakim, inc. |
